Lotus tea cozy

Can I wash tech-fashion?

Short answer: yes. The products are designed with washing in consideration. Follow the instructions, just like how you'd do so for cleaning other types of clothing. 

The electronic components are made either removable or concealed, or the clothes itself only requires spot washing.

Think about normal clothes you are used to. They also require different kinds of washing - machine wash, hot/cold, hand wash, spot wash, dry wash, no need to wash, etc. Tech wearables do not add more complexity if user experience is already considered in the products. Think about how you'd care for a leather jacket or wool.

Even if the electronics are waterproof, the batteries should be removed. There may be more mechanical damages by the washing machine than water damage if instructions are not followed.

See example of how wearable electronics are made removable:

Is embedded electronics sold at Art by Physicist safe?

We ship both domestically and internationally! 

We offer free shipping for any order above $120.

For smaller orders:

We have a flat shipping rate of $5.00 for shipping to Germany. We have a flat shipping rate of $15 for shipping within Europe. For all other international orders, we have a flat shipping rate of $50.00.

For 3D printed products and electronic circuit boards, we have a flat shipping rate of $5.

Returns 
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at artbyphysicistkittyyeung@gmail.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kittyyeung.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping 
To return your product, send us an email at info@kittyyeung.com with the receipt attached to obtain shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.